Capgemini’s existing standard processes are tailored to suit the Client business and reflect any Client or third party touch points. The resulting processes are then reviewed with the Client to ensure continued buy in.
As per the published plans, the Service Delivery Process Lead must schedule the process workshops to review the tailored processes with clearly defined touch points, metrics measurement steps with corresponding supporting tools status and tools notifications to users and support teams when relevant. The Service Engagement Model should be reviewed in conjunction with the process model to ensure there are no gaps in work flow and the model can be made operational within the transition timeline. The Service Delivery Process Lead in collaboration with the Engagement Manager (Transition) ensures there are resources available to assist with any process tailoring that will be required. At the end of the process workshop all parties should have aligned to the common way of working by means of the tailored process. |
